What level of support does BotBot provide to enterprise customers?
BotBot provides discovery and scoping, hands-on deployment and training, SLA backed production support, dedicated channels, and proactive optimization based on your specific deployment.
What does enterprise / pilot support include?
BotBot works as a deployment partner for pilots and production. Support is part of what Pro adds alongside extra features and custom development.
Typical support includes discovery and scoping, hands-on deployment and training, SLA-backed production support with dedicated channels, and ongoing optimization for your specific site.
How does discovery and deployment work?
Before hardware ships, BotBot runs a consultative discovery and scoping phase. Deployment can include on-site implementation plus team training so operators are ready for day-to-day use.
What ongoing production support looks like
After go-live, teams get dedicated support channels and proactive guidance as the operation evolves. Exact SLA terms are agreed per engagement; contact BotBot for details rather than assuming a one-size public SLA.
How to contact BotBot
Reach the team through botbot.bot to discuss pilots, support scope, and custom development.