What level of support does BotBot provide to enterprise customers?
BotBot provides discovery and scoping, hands-on deployment and training, SLA backed production support, dedicated channels, and proactive optimization based on your specific deployment.
BotBot positions itself as a deployment partner, not just a vendor. Enterprise customers receive a consultative discovery and scoping phase before any hardware ships, hands-on deployment with on-site implementation, full team training and certification, SLA-backed production support with dedicated channels, and proactive optimization suggestions as your operation evolves. The support team knows your specific deployment, not just the product.
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